privacy policy
Last updated: 29/11/2025
Thank you for shopping at Brixado. We are committed to providing high-quality products and an excellent customer experience. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
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You have 30 days from the date you received your item to request a return.
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To be eligible for a return, the item must be:
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In its original condition, unused, and undamaged.
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In the original packaging (if applicable).
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Certain items cannot be returned for hygiene or safety reasons (e.g., personal care items, opened software packages, downloadable digital products).
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Proof of purchase (order number or receipt) is required for all returns.
2. Return Process
To initiate a return:
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Contact us with your order number and reason for return.
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Our support team will provide you with return instructions and the return address.
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Once the item is received and inspected, we will notify you of the approval or rejection of your return.
3. Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the return is due to:
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A defective item
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A damaged item
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An incorrect item received
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In such cases, Brixado will cover the return shipping fees.
4. Refunds
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If your return is approved, your refund will be processed within 5–10 business days.
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The refund will be issued to your original payment method.
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Please note:
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Shipping fees paid at checkout are non-refundable.
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Processing time may vary depending on your bank or payment provider.
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5. Exchanges
We offer exchanges for defective or damaged items within 30 days of receipt.
To request an exchange, please contact us .
6. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
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Digital/downloadable products
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Gift cards
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Clearance or final sale items
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Items returned without prior authorization
7. Order Cancellations
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Orders may be canceled within 12 hours of purchase, as long as they have not yet been shipped.
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If the order has already been shipped, you must wait to receive the item, then request a return.
8. Global Shipping & International Returns
Brixado serves customers worldwide.
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International customers are responsible for any customs fees, duties, or taxes.
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International return shipping must be coordinated by the customer unless the item is defective or incorrect.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us